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Privacy Policy

At McKenzie Psychology (referred herein as the “Practice”), we are committed to protecting your privacy and safeguarding your personal health information as a visitor, patient, or website user. The purpose of this Privacy Policy is to inform you of our practices relating to the collection, use, disclosure, and protection of your personal health information. We urge you to read this Policy carefully and to check back periodically as this Privacy Policy may change from time to time. Please note that this Privacy Policy does not apply to the practices of organizations or websites other than that of the Practice.

Information Collected

“Personal Health Information” means identifying information about an individual in oral or recorded form, if the information,

(a) relates to the physical or mental health of the individual, including information that consists of the health history of the individual’s family,

(b) relates to the providing of health care to the individual, including the identification of a person as a provider of health care to the individual,

(c) is a plan of service within the meaning of the Home Care and Community Services Act, 1994 for the individual,

(d) relates to payments or eligibility for health care, or eligibility for coverage for health care, in respect of the individual,

(e) relates to the donation by the individual of any body part or bodily substance of the individual or is derived from the testing or examination of any such body part or bodily substance,

(f) is the individual’s health number, or

(g) identifies an individual’s substitute decision-maker.

Personal Health Information is collected by the Practice when you provide it to us for the purpose of receiving a response from the Practice or for the purpose of providing psychological services. In addition, if you choose to contact the Practice by email, telephone or otherwise, we may keep a record of that correspondence so that we may fully address the subject matter.


Your provision of Personal Health Information, as well as the use of the Practice’s website and services offered by the website, constitutes implied consent for the collection, use and disclosure of Personal Health Information for all of the identified purposes.

If at any time you wish to withdraw your consent to the collection, use and disclosure of your Personal Health Information (for the purposes listed below), please contact Dr. Sandra McKenzie at

Use of Personal Health Information

The Practice may use your Personal Health Information for a purpose for which the Personal Health Information Protection Act permits or requires a person to disclose it to the Practice. This includes, but is not limited to the following purposes:

  • To provide psychological services to you;
  • To develop and maintain our relationship with you and to communicate with you. For example, we may send you a responding email;
  • For risk management, error management, or for the purpose of activities to improve or maintain the quality of care, or to improve or maintain the quality of any related programs or services of the Practice;
  • For educating agents to provide health care;
  • If you indicated that you were interested in receiving information from the Practice, we may send you information about services that we feel may be of interest to you; and
  • In accordance with applicable legislation, the Practice may also use Personal Health Information if we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial, or foreign law, or in order to protect or defend a legal interest.
Disclosure of Personal Health Information

The Practice will not sell, license, trade or rent your Personal Health Information to or with others. The Practice may disclose your Personal Health Information where disclosure is permitted or required by the Personal Health Information Protection Act such as in the following circumstances:

  • Where you have specifically given the Practice your consent to disclose your Personal Health Information for a designated purpose;
  • To third parties who are acting on behalf of the Practice as service providers, solely to enable us to more efficiently provide you with the service you have requested from us;
  • As required by law, including by an order of any court, institution or body with jurisdiction or authority to compel the production of information, or in order to protect or defend a legal interest; or
  • In connection with a corporate re-organization, merger or amalgamation with another entity, or a sale of all or a substantial portion of our assets provided that the Personal Health Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

Furthermore, there are circumstances in which the Practice is permitted to disclose Personal Health Information without consent. These circumstances include when it is necessary to eliminate or reduce a significant risk of serious bodily harm to a person or group of persons. For further information on the applicable circumstances, please refer to the Information and Privacy Commissioner of Ontario’s website.


The Practice’s website may provide links to other websites. While we try to link only to websites that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by, other organizations or websites. This Privacy Policy applies only to the services offered by the Practice at


The security of your Personal Health Information is important to the Practice. We take technical, contractual, administrative, and physical security steps to protect the Personal Health Information that you provide to the Practice. We instruct our agents to only use Personal Health Information in adherence with the principles set forth in this Privacy Policy and the applicable laws and legislation.


When you visit our website, please note that cookies may be used on some pages of our site. “Cookies” are small text files placed on your hard drive that assist us in providing a more customized website experience.

It is our intent to use cookies to make navigation of our website easier and to facilitate efficient registration procedures.

Access, Updates, and Changes

You can help us maintain the accuracy of your Personal Health Information by notifying us of any changes to your information.

If you wish to obtain a copy of your health record or to update any of your information, please contact Dr. Sandra McKenzie at


The Personal Health Information Protection Act (PHIPA) governs the manner in which your Personal Health Information may be collected, used and disclosed in the province of Ontario. To the extent that any provision of this policy conflicts with PHIPAPHIPA will govern.

Concerns Regarding Personal Health Information

If you have any questions, concerns, or complaints about your privacy or our use of your Personal Health Information, you may contact Dr. Sandra McKenzie at We will inform you of our complaint procedure and work towards resolving the situation. If a complaint is found to be justified, appropriate measures will be taken including, if necessary, amending our practices and procedures.

You are also entitled to make a complaint to the Information and Privacy Commissioner of Ontario. If you have any questions about your privacy rights or wish to make a complaint, you can visit the Commissioner’s website at or you can contact the Commissioner directly by writing to or calling:  Information and Privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, ON, M4W 1A8, Phone: 1-800-387-0073, Fax: 416-325-9195, Email:


The Practice reserves the right to modify this Privacy Policy at any time without notice. The Privacy Policy posted at shall be deemed to be the Privacy Policy then in effect.

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